You can use our Airline Customer Relations Officer CV example freely after amending it as suitable. Don’t forget to customise it before sending it to the employers.
The job is a front facing ground service work meant to ensure that dissatisfied airline passengers’ concerns are acted with dispatch and the passenger provided with compensation for any inconvenience in order to restore their patronage. They are at the forefront of customer complaint management and often exhibit tact, diplomacy, courtesy and firmness in handling complaints by phone or by mail. They are also called upon to assist sales staff in any airline promotions campaign.
It is very important to write a CV without spelling and grammatical mistakes. A proofread might be necessary to make sure it’s perfect.
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Airline Customer Relations Officer CV Example
Mr. A. Employee
1, My House
I look forward to this opportunity in applying for a position in your prestigious airline as a customer relations officer which I’ve had the privilege of being one for the last three years. I have been with the airline industry since 2003 in the marketing and sales department and throughout this time, I can consider myself an expert in handling customer complaints and providing them the incentive to patronize the airline in future trips.
Work Experience / Job History
2021 – Present: Customer Relations Officer, Virgin Atlantic Airways
- Draft response letter to mailed and emailed customer complaints
- Participate in service enhancement programs to delight the customer
- Provide weekly and monthly report on customer complaint handling
- Provide passenger compensation for severe service lapses within prescribed allowances
2019 – 2021 : Sales Account Agent, Heathrow Ticketing Office, Virgin Atlantic
- Implement loyalty mileage programs for frequent high fliers
- Ensure meeting the sales targets during lean travel seasons
2017 – 2019
Various in house training on customer relationship management, airline loyalty management and “customer is king” seminars.
2015 – 2017
Bachelor of Arts in Mass Communication, Leeds Metropolitan University
Professional reference will be supplied upon request.