If you are looking for a Banking Customer Service Advisor role, you will be the first person to serve the customer once they’ve walked into a branch, and you’ll help them out with the minimum of fuss, making their life easier every step of the way. The key is putting every customer at the heart of what we do. You will have customer service experience environment before, and have the right interpersonal skills and initiative to resolve customer issues if any arise. Prior knowledge of banking products and services is handy of course, however, training will usually be provided. If you are looking to update your CV please see the below CV example:
Banking Customer Service Adviser CV Example
Having gained four years a Customer Service Assistant within a cheque cashing centre, I am now seeking to progress my career to the next stage within a banking corporation. During my employment, I have gained the required leadership and dynamism necessary to provide a quality service of the highest order and the efficiency to drive our products competitive advantage. I possess a working knowledge of the financial industry and its procedures, as well as having the ability to meet deadlines and targets, think smart and act fast. I am currently seeking a suitable role with a progressive, ambitious and reputable bank.
Date to Date or To Date – Customer Service Assistant – Where?
Providing efficient customer service using outstanding communication skills and using a working knowledge of banking systems and products to help solve customers’ banking issues. Main duties included:
Dealing with customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
Manage customer and bank privacy
Effectively use a variety of computer programs to access customer details and databases, and research options
Carrying put credit checks on customers applying for services
Cash handling and cheque cashing
Served customers efficiently
Cash handling and balancing with zero errors
Advised and educated customers about their options
Used a variety of computer programs and applications
Worked in a team to achieve targets and positive outcomes for customers and the bank
University, College, School – For all include titles/subjects and qualifications.
SKILLS AND ABILITIES
Qualifications gained? People and communication skills? A head for numbers and business? Honest and trustworthy? Discreet and confidential?
HOBBIES & INTERESTS
What do you like to do outside of work? Remember the type of industry you are applying to work in…your personal hobbies and interests say a lot about the applicants personality and could help decide whether or not you would be suitable for the role.
Available on request.