Use this covering letter for a job in the UK. Call-centre cover letters are letters defining and representing all call centre jobs. Call-centre or information outsourcing industry is a booming sector at present given its immense appeal and demand in the international market. Multitudes of people are striving to make a foothold in this region and therefore, cover letters assume a very important place in this context. The candidate is completely accountable for the letter he writes to the recruiter which makes it all the more necessary to know the intricacies of a formal cover letter.
A call-centre cover letter must specify the purpose and subject of the letter in the initial space. It must be written with an added flavour that would make it qualify as a personal resume. All the crucial information regarding the candidate’s past experiences must be outlined. It must be mentioned if the candidate has the special software specialization skills of a call centre agent. An ability to resolve customer problems effectively would be duly appreciated if given in the letter.
Hence a call-centre cover letter is characterised by the following points:
Call Centre Cover Letter Example
Mr. A. Employee
1, My House
Mrs. A. Manager
I would like to express my desire to be a part of your organization in the position of a customer care executive. It has been my long cherished dream to work in one of the best call centers like yours.
I am currently working a senior tele caller for Wipro Outsourcing Limited for a banking process. My job responsibility includes attending to the queries of the customer regarding their banking account and making any sort of changes in the account if requested by them. I believe that I am very patient listener which helps me in understanding the need of the customer. I also believe that I have excellent communication skills.
I am enclosing a copy of my resume and work experience certificate along with the cover letter for your reference.